2026 Box Office Agent RH Tours
Katonah, NY
Seasonal
Entry Level
BOX OFFICE AGENT
Department: Marketing
Supervisor: Box Office Manager
Employment Type: Seasonal (April – September), Part-time, Non-Exempt
Compensation: Starting at $17.25 per hour; 10 hours per week
Job Duties & Responsibilities
Required Skills and Qualifications
Experience: Command of MS Office Word and Excel and ability to learn and use ticketing and event software is a must. Experience working in a box office, retail, events or customer service-related position is a plus. Arts/music background is a plus but not required.
Customer Service and Communication Skills: Must have a friendly and professional attitude and work well with others. Strong interpersonal and verbal communication skills are desired.
Administrative Skills: Ability to maintain confidential information. Organized and detail oriented with a strong work ethic. Flexibility to adapt to changing priorities.
Working Conditions: Ability to work in a busy environment and with the public, maneuver outdoors (in all weather conditions) on 80 acres of woodland trails, gravel pathways and spectacular gardens. Flexibility to work during weekends and evenings as needed for events. Ability to transition between heavy operational and administrative workloads. Ability to lift/move up to 40lbs. Ability to set up and breakdown for events. Authorization to work in the U.S. is required.
Department: Marketing
Supervisor: Box Office Manager
Employment Type: Seasonal (April – September), Part-time, Non-Exempt
Compensation: Starting at $17.25 per hour; 10 hours per week
Job Duties & Responsibilities
- Box Office Duties
- Assist guests both on the phone and in-person and sell tickets; Distribute will call tickets and assist guests with digital tickets.
- Regularly monitor Box Office email inbox, voicemail, and respond to inquiries.
- Assist in responding to safety concerns and emergency situations, as necessary.
- Promote Rosen House visitation with tour groups.
- Coordinate with docents to efficiently facilitate tour schedule.
- Assist the Box Office Manager in various administrative and operational projects.
- Greet and assist guests, provide directions, answer questions, give general historical information, direct guests to restrooms as needed
Required Skills and Qualifications
Experience: Command of MS Office Word and Excel and ability to learn and use ticketing and event software is a must. Experience working in a box office, retail, events or customer service-related position is a plus. Arts/music background is a plus but not required.
Customer Service and Communication Skills: Must have a friendly and professional attitude and work well with others. Strong interpersonal and verbal communication skills are desired.
Administrative Skills: Ability to maintain confidential information. Organized and detail oriented with a strong work ethic. Flexibility to adapt to changing priorities.
Working Conditions: Ability to work in a busy environment and with the public, maneuver outdoors (in all weather conditions) on 80 acres of woodland trails, gravel pathways and spectacular gardens. Flexibility to work during weekends and evenings as needed for events. Ability to transition between heavy operational and administrative workloads. Ability to lift/move up to 40lbs. Ability to set up and breakdown for events. Authorization to work in the U.S. is required.
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